Privacy Policy

We understand that circumstances can change, and we strive to be fair and transparent in our refund policy. The information below outlines the general refund policy and guidelines for students who apply but ultimately decide not to proceed.

Refundable Fees:

  • OSHC (Overseas Student Health Cover): a full refund will depend on our insurance provider’s policy wording
  • Tuition Fees: direct tuition fees specific to a programme semester comply with the internal tuition fee refund policy. 
  • Rental Bond Deposits: paid in advance without proceeding with application is refundable. 


Non-refundable Fees:

The following fees, charges and costs incurred based on the company in processing applications listed below are non-refundable. 

  • Administrative costs: These are associated with processing your application.
  • Recruitment costs: Associated with attracting and recruiting qualified students.
  • Legal and compliance costs: ensuring adherence to relevant legal regulatory requirements, advisory and consultation.
  • Career guidance team costs: These are associated with support services provided during the application process.


Changes in Circumstances:

We acknowledge that unforeseen situations can arise and strive to be understanding. For instance, we recognise that the Skilling Funds Levy may only be refundable in specific, limited circumstances.

Processing Timeframes:

All refund requests are assessed individually per the company’s internal administrative policies reflecting Refundable and Non-refundable Fees and processed accordingly. 


Please contact the admissions team at for information regarding your specific case. They will review and advise in line with the policy shared above.

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